Hi, I've ordered a broadband package and it said I was applicable for a self install kit. May I know which one I can connect. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Networking and WiFi. Manage Your Account. Can a - 5057222 - 2. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. If you're happy with this and for the charge we can make the arrangements for you 🙂. No wall socket to connect. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. Virgin Phone Switchover. 0 Kudos. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Account - Mobile. TV on the go. I am going to send you a private message. Browse Virgin Media Virgin Media Community. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Once connected it directly to a hub, a little bit loose, but then interne. Re: No wall socket. No virgin media wall socket. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Virgin Media; My Virgin Media. Just joined. Or you may be quicker than average! You won’t be involved the whole time. I don't have a Virgin wall socket. Manage Your Account. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. on ‎27-10-2022 09:24. The wall box may be branded with the logos of an old cable TV company (not VM). Sorry to see that you have been having issues with connecting your equipment. Manage Your Account. 3 5 comments Best Add a Comment LayerTough • 1 yr. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Media; My Virgin Media;. Hello Virgin Media, we moved into a new house. We have a virgin media wall socket with an - 4353656 - 2. - 5201249. Hi there , welcome to our forum and thanks for your post. Phone. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. Virgin Mobile. Tudor. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can. I have signed up as a new user for Virgin Fibre. Speed. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Browse Virgin Media Virgin Media Community. There’s even no BT wall socket. The cable could be hidden within, or behind, furniture. If no. The Openreach sockets do not work for Virgin Media. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Browse Virgin Media Virgin Media Community. Your number will transfer to the Virgin socket. Hi, Having difficulty installing our new broadband. When ordered it didn't say anything about needing a VM wall socket. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Connect the Hub’s power cable with the blue tab. Occasionally only a very short stub of wire is left behind often hidden within. Ordered VM broadband and was recommended by the website to select the self quick install option. Back a step. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. We all know and love the internet and TV services that can enter our homes through entry points. I have also checked outside and there is no box either on my property or on my boundary wall. VM will usually only supply a Quickstart to a property that had VM previously. Tudor. Stay safe online. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Browse Virgin Media Virgin Media Community. No wall socket Go to solution. Networking and WiFi. I’ve had a look for the brown box outside the place i just moved in. £8p/m extra or included with Gig1 or Volt. Virgin Media; My Virgin Media. Networking and WiFi. . QuickStart, set up and connections. TV. on ‎22-10-2022 20:58. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Received the kit and was excited to set up until I realised you need an ethernet wall socket. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Email. 33. I’ve got. No wall socket but wire from underneath floorboards. TV on the go. Browse Virgin Media Virgin Media Community. TV on the go. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hello Virgin Media, we moved into a new house. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. QuickStart, set up and connections. It probably goes into another room in the house. Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. . No virgin media wall socket tired_man. Options. No idea what that entails/ how long and. Options. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on ‎31-12-2021 10:47. Virgin Media. Broadband. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayPlug the cables into the Hub. The kid arriving on Tuesday the 29. But I have no Virgin Media Wall socket in my house. However, I do not have any of the specified wall sockets available. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on ‎21-02-2023 17:48. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. Get the Hub ready by connecting the wires. Placed an order and the lady said we were eligible for quick start self installation. Broadband wall socket. I was told when purchasing the broadband package that fi. I've got 2 wall sockets that I think are likely. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. virgin media internal wall box. Go to my local Virgin. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. TiVo. These are the parts I could find, they were screwed into the end on the coaxial cable. Call the Pre-installation and delivery team on 0800 052 1734. I'm a Very Insightful Person, I'm here to share knowledge, I don't. You can also identify a split socket looking at the side. Whichever is the most suitable. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. I have only got one rectangular shaped white socket (Shown as below) but it seems old. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Re: No Virgin media wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Hi @bingoman000. Thank you. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I have also checked outside and there is no box either on my property or on m. Tudor. Various cable mediums are used in modern systems to transmit data. It's been - 5286765Hi VM team, We moved today to our new house. Speed. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. 4 weeks ago. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Call the pre-installation and delivery team on 0800 052 1734. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. Call the pre-installation and delivery team on 0800 052 1734. These enter my house via an air brick/vent very close to. Community; Volt. Networking and WiFi. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 0 Kudos. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Virgin TV 360. Try the automated service status number 0800 561 0061 to check for any faults in your area. The existing cables will be screw-on (11 mm spanner or pliers required). 84K; Tudor. Internet connectivity is one of the. Subscribe to RSS Feed; Mark Topic as New; Mark. The metal box in photo 3 looks like a likely contender. Virgin Phone Switchover. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Gaming Support. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We have tried plugging it into the only box we found it would fit but no luck. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". on ‎23-10-2022 13:36. Forum; Apps. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. There is one Ethernet connection point and socket with a circle on the wall. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Speed. and view the images for a range of different wall box options. Tried looking but can't see a way to book an engineer for this? Thanks. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. No Virgin wall socket. Virgin Phone Switchover. Rob. I have received my quick start-up kit. May I know which one I can connect. Tudor. Subscribe to RSS Feed; Mark Topic as New;. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Stream from Virgin Media. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. 2. Quickstart is the quickest and easiest way to setup our services. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Get the Hub ready by connecting the wires. Broadband. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. No Virgin Media Wall Socket on ‎13-04-2022 14:08 I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. The wall box may be branded with the logos of an old cable TV company (not VM). Discounts, coupons and cashback: 2019 = £1,443. Mark as New; Bookmark this message; Subscribe to this message. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Gaming Support. Cihank617. Re: No Wall Socket for Quickstart. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Community; Volt. VM will usually only supply a Quickstart to a property that had VM previously. We have the quickstart pack but sadly cannot get broadband set up and working. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. In response to Jonny-M. What to expect with broadband. Very. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. AnthonyRaw1986. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have a look - 5286765. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Networking and WiFi. We have a virgin media wall socket with an ethernet port in the wall but. These enter my house via an air brick/vent very close to. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. Speed. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. The NTL cable termination box is outside. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Absolutely not. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. on a domestic hub you look at the values thus. TV on the go. Virgin Mobile. The package was delivered but there is no wall socket for me to plug into. 0 Kudos Reply. Account - Cable. Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. I have also checked outside and there is no box either on my property or on my boundary wall. Email. But there are 2 wires leading which can be plugged in the hub. TV on the go. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Can I arrange an engineer asap? 0 Kudos Reply. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. We would like this to be re-located please into our living room on ground floor. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. . My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. 168. Make sure that both sockets are switched on. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Apparently the connection from there’s been cut off. on ‎03-08-2020 18:05. Email. Just had self installation delivered, have no wall socket just two cables from the wall. Ordered VM broadband and was recommended by the website to select the self quick install option. 4 weeks ago. i opted for the self install, however on inspection we - 5180915. on ‎07-09-2022 19:28. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Reply. Hoping someone can help me with a pre-installation question. So the technician will install a coaxial outlet where you want the modem. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. 3 minutes ago. Only an aerial cable (pictured below) connected to a box outside my flat. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. Hi there @harpreetsingh21. Stay safe online. Incidentally the phone socket is redundant if not in use and can be safely removed. 3K;. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Virgin TV 360. I have received my quick start-up kit. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Vonage 2nd line. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. @robbo321 wrote:. Joining in Options. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Now to my Issue: I opted for the self-installation ki. When you place your order, we'll let you know. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Networking and WiFi. Volt. Got my virgin media self install kit but I don't have a virgin socket. But I have no Virgin Media Wall socket in my house. Don’t plug the power cable into a plug socket yet. You can also check for a loose cable as not all properties have a socket. Community; Volt. I’ve tried calling the various numbers for help but every call seemingly fails. Thank you for the tel no. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Finally, they'll complete the setup to make sure it's all working. Connect the Hub’s power cable with the blue tab. on ‎01-12-2022 11:22. My understanding is you can only get the quick start kit if the house has had VM in the past. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Can anyone advise on this issue, or I think that should be set up by an engineer from VM right? How long will the QuickStart installation take me? WiFi Hub - 30 mins. 11-11-2022 12:53 - edited ‎11-11-2022 12:58. but I have no Virgin Media Wall socket in my house. Home Phone. The hub got delivered on time as promised. You need to go outside and locate the brown or grey omnibox on the wall. The box does however have a hole in the bottom, through which i could see some. It seems that I need an electrian to install a wall socket. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. I'm very sorry to hear about the non wall socket. Phone line - 5 mins. Networking and WiFi. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. My Virgin Media App. There’s even no BT wall socket. ThanksHi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. QuickStart, set up and connections. Just had the Hub 3 delivered for Quickstart. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Volt. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Broadband. Have you checked to make sure there is no other kind of connection?. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. You should see a cable going through the wall and if you trace this inside, you should get the cable. . I tried both the wires, it didn’t set up the WiFi. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. 19 minutes ago. Home. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a. in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Virgin Media Community. Constant High Packet loss and broadband timeout. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. Networking and WiFi. --. TV on the go. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. Networking and WiFi. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). virgin media internal wall box. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Speed. New to the UK and just moved into our first home here. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Aug 8, 2019. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. . Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we - 5220279. Networking and WiFi. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Aug 8, 2019. . Hi there. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. Networking and WiFi. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Options. . A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Networking and WiFi. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Home Phone. When I was going to self-install it, I didn't find any wall socket. Ashleigh_C. Back a step. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. Virgin TV 360. Joining in Options. Being connected to the internet is one of the most important modern essentials in 20. I need engineer. So, a 50 minute broadband, TV and phone. There are multiple different branded wall boxes inside our flat but none.